Our Team
Our aim is to make a real difference. Our style is open and approachable.
Each of the Capability Gap team has a deep knowledge of their own particular specialist field, and a broad understanding of business operations. This combination shows in our confidence and friendliness, which helps us build a natural affinity with clients.
We are fluent communicators, trained facilitators and well-versed in operating in a multitude of environments.
Olga Matthias
BSc U.M.I.S.T.
CMC, FIBC
Post Graduate Certificate in Business Administration
Post Graduate Certificate in Research Methods
Professional qualifications in Banking
Olga got her degree in French and European Studies at U.M.I.S.T. followed by professional qualifications in Banking. She is a Certified Management Consultant, as well as having postgraduate business and research qualifications.
Olga specialises in business and operational performance, the design and implementation of new processes, organisational structures, reporting methods and systems. She works mainly in banking and insurance; her clients have included NatWest and Lloyds TSB, Yorkshire and Britannia Building Societies. She has also worked with government departments such as the DWP, and in healthcare.
Olga also lectures at Bradford University School of Management, where she teaches Operations Management, Project Management and Business Performance Management to MBA and MSc students.
Prior to founding Capability Gap, she worked with PA Consulting Group, Cap Gemini Sogeti, and Lloyds TSB.
Olga is a Director and on the Board of Governors, Leeds Trinity University College.
Prior to founding Capability Gap, she worked with PA Consulting, Cap Gemini Sogeti, and Lloyds TSB.
Roy Drew
Roy Drew is a Chartered Psychologist, specialising in Organisational Development (OD).
He facilitates the Executive Boards of companies in the design and implementation of organisational change programmes, addressing issues of strategy clarification and communication, leadership, organisation and work role redesign, systems and process improvement, HRM realignment and the facilitation of cultural adaptation. He has undertaken research on behalf of the Commission of the European Communities.
Roy has tutored MBA programmes in strategic management and change for the UK’s largest business school.
Giles Hinchcliffe
B.Sc Kings College London
Finance House Diploma
Former examiner for the Finance Houses Association.
A professional banker, Giles specialises in small and medium business management. He worked with Yorkshire Bank for 20 years in their finance house subsidiary covering all aspects of instalment credit, hire purchase and leasing. He is experienced in sales and credit assessment. One of his most recent successes was to turn a medium-sized sports complex from a loss-making organisation into serious profitability.
Anna Sutton
BA Joint Hons English Literature & French, ACA
Anna spent a year teaching in Japan before joining PricewaterhouseCoopers (PWC) where she qualified as a chartered accountant in 1990.
She worked with clients in a wide range of industry specialisms, including retail, manufacturing and financial services. She has worked with a number of Yorkshire based plcs as well as small and medium sized businesses.
She left public practice in 1999 to work in industry where she has gained significant financial management experience.
Marina Delahunt
BA in Business Studies, Glasgow Caledonian University
MBA Strathclyde Graduate Business School
Post-Graduate Diploma in Strategic Marketing Management, CIM
Neuro-Linguistic Programming Practitioner
Marina has held a number of senior positions across a diverse range of public and private sector organisations. She has advised clients from the media, creative industries, financial services, pharmaceuticals, and technology sectors.
She has extensive experience of strategic planning, financial and project management; performance improvement, and developing people and organisations to deliver results and has worked across dispersed geographic locations and cultures, in both Europe and the Far East.
Dr. Ian Gregory
EngD – University of Warwick
Postgraduate Certificate in Design, Manufacture & Management – University of Cambridge
BSc(Hons) Engineering – University of Durham
Certified Diploma in Accounting and Finance – ACCA
Chartered Engineer
Ian specialises in developing and implementing responsiveness strategies, especially in product and service development. He also has extensive experience in process design and improvement and is particularly interested in the development of knowledge generating processes. His career includes operations consulting with PA Consulting Group, Global Corporate Audit for the multibillion turnover LucasVarity plc, Rolls-Royce plc and Warwick University.
Dr David Lascelles
BSc, Management Sciences, and PhD, Operations Management, UMIST
Fellow of the Royal Society of Arts
David specialises in helping companies to improve the added-value created by their operations, through supply chain and business process analysis, strategic option evaluation and structured improvement programmes. Through his involvement in the EFQM Business Excellence Model and RSA Tomorrow’s Company programmes, David has also contributed to industry thinking on business excellence and performance measurement. He has worked with a wide range of clients, including Alcoa, Automobile Association, Fox’s Biscuits, InBev, Johnson & Johnson, Tata Steel and United Utilities.
Prior to consulting, David worked in engineering, as a lecturer at UMIST and as research director for the European Foundation for Quality Management. He is currently retained by the University of Bradford as an associate lecturer supporting the MBA programme.
